Zoomaa

Legal

Delete your account

Last updated: 20 August 2026

This page explains how to delete your account and personal data for Zoomaa (passenger app) and Zoomaa Partner (operator app), both published by Aurago — what is erased, and what we must keep.

Delete it in the app (fastest)

  1. Open Zoomaa or Zoomaa Partner and sign in.
  2. Go to Profile → Settings.
  3. Tap Delete account.
  4. Confirm you want to continue. In Zoomaa Partner you will also verify with your fingerprint, face or device PIN.
  5. Type delete to confirm.

Your account is erased immediately and you are signed out on every device.

Or request by email

If you cannot access the app, email zebachsmoak@gmail.com from the email address on your account, or with the phone number on your account, and ask us to delete it. We verify ownership and complete deletion within 30 days.

What is deleted

  • Your name, email address, phone number and profile photo
  • Login credentials (password, Google, Apple or phone sign-in)
  • Saved travellers, addresses and emergency contact
  • Saved payment methods and card tokens
  • Push-notification tokens and in-app notifications
  • Staff roles in operator workspaces

What we keep, and why

Ticket, booking and payment records required for tax, accounting and fraud prevention are retained for up to 6 years, as required by Ghanaian law, and then deleted. Once your account is erased these records are no longer linked to your identity.

Deleting your account is permanent and cannot be undone.

Questions

Contact zebachsmoak@gmail.com. See also our Privacy Policy.