Terms of Service

Zoomaa is a booking platform that connects travellers with independent transport operators in Ghana. Your transport contract for any trip is with the operator that runs it. Zoomaa facilitates discovery, seat selection, payment and ticketing, but does not itself operate buses.

When you book, you receive a QR ticket in the app. You are responsible for arriving on time and presenting a valid ticket at boarding. Trips, seats, amenities and schedules are provided by the operator and may change.

Tickets are electronic and nothing is shipped. Zoomaa sells no goods. Your ticket is issued to your account in the app the moment payment succeeds, so there is no delivery, no waiting and no returns process. What applies instead is our Refund & Cancellation Policy.

Fares are set by the operators. Zoomaa may charge a separate booking fee, shown before you pay. Payments are processed by Mobile Money providers and our payment gateway. You authorise us and our processors to charge the total shown at checkout.

We collect the fare through a licensed payment processoras the operator's limited collection agent, and it is settled to that operator. Zoomaa never takes ownership of the fare and holds no wallet or stored balance for you. Only our booking fee and our commission are ours.

One rule applies to every trip and every operator on Zoomaa. In summary:

• Free cancellation only if both apply — you cancel within 1 hour of booking, and it is more than 5 hours before departure. The fare is refunded; the booking fee is not, because it covers the cost of processing your payment.
• A booking made within 5 hours of departure cannot be cancelled, and no-shows are non-refundable.
• If the operator cancels, or the bus has not departed 2 hours after its scheduled time, you receive a full refund — fare and booking fee — and the operator bears the processing cost.
• Refunds go back to the payment method you paid with. Mobile-money refunds typically take 3–5 business days.

The full terms, including how parcels are refunded and how to dispute a refund, are in the Refund & Cancellation Policy, which forms part of these Terms.

Zoomaa also lets you send a parcel on a bus that is already running. You book and pay in the app, hand the parcel to the operator at their counter, and the recipient collects it at the destination station.

The operator carries the parcel and is the carrier for it; Zoomaa never takes custody of it. Some things may never be sent — see the prohibited items list — and the operator may inspect and refuse any parcel at the counter.

You agree to use Zoomaa lawfully and honestly. In particular: provide accurate information and keep your account secure; do not commit fraud, abuse refunds or chargebacks, or make bookings you do not intend to travel on; do not resell tickets; and do not attack, scrape or interfere with the platform.

The full rules — including what transport companies must do, and what may never be sent as a parcel — are in our Acceptable Use Policy, which forms part of these Terms. Breaking it can lead to a booking being cancelled or an account being suspended or closed.

Zoomaa provides the platform “as is”. To the extent permitted by law, we are not liable for the acts or omissions of operators, including delays, cancellations or conduct during travel. Nothing in these Terms excludes liability that cannot be excluded under Ghanaian law.

We may update these Terms from time to time. We'll post the updated version with a new “Last updated” date, and significant changes may be notified in-app.

These Terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any disputes.

Questions about these Terms? Email zebachsmoak@gmail.com.